Contact Us

How the team communicates

The people who read this form work in English and reply in English. If you write in another language, the message may take longer to reach the right person, and a slower reply is the best outcome you can expect. Keep your message in English to get a straight answer.

What never belongs in the form

The form is for questions about the site and its content. It is not a secure channel. Do not send your account password, banking details, card numbers, wallet addresses or copies of your documents through it. Anything you type here travels as ordinary text, and ordinary text can be intercepted. A genuine casino operator will never ask you to send a password or a scan of your ID through a contact form, and this site will not ask for them either.

If a message appears to come from a casino asking for that material, treat it as suspicious and stop replying. The safe route is to log in to your account directly and handle verification inside the casino’s own secure area, never through a form on a third-party page.

Where to get help with gambling

If gambling is causing you distress, the contact form is the wrong place to go. Support services that deal with gambling harm are free, confidential and staffed by people trained to listen. They do not need your account details and they will not ask for your password.

Anyone in Australia can reach a gambling help service by phone or online chat. Those services operate around the clock, and they will talk to you without judgment. If you want to limit your own play, most casinos offer self-exclusion tools inside your account settings, and those tools take effect without you having to explain yourself to anyone.

Use the form for editorial matters only. For anything that touches your money, your identity or your wellbeing, go through the casino’s official support channel or a dedicated help service instead.